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Assess
- Process assessment
- Project sizing (word count, cost, forecast, budget)
- Pre-translation review
- Writing for translation
- Define SLAs and translation process based on
content type
Plan
- Budget, SLA, translation timeline
- Upload and launch date requirements
- QA thresholds based on audience,
budget and content types
Translate
- Funnel volume to key partners or
leverage existing customer relationship
Measure
- Weekly status reports on SLA, quality, budget
and forecast - 4 step QA process
- Evaluate appropriate QA levels by content type
and language
Learn
- Closed loop process with customer
and to eliminate SLA and quality issues - Native language deep dive meetings with
end user, translators to ensure quick resolution - Quarterly business process reviews
